QHow does this service work?
A

When you choose Grace Self Storage you not only get a reliable storage provider, but you experience the convenience of storage module delivery and pick up. Meaning there’s no need to hire a truck and transport your goods yourself. Once you’ve booked with Grace Self Storage:

  1. We bring our mobile Grace Self Storage module directly to your door and we can leave it there so that you can load your belongings in your own time or we can arrange to load it for you. Our Load4U service lets you sit back and relax while we do it all for you.
  2. Once you’re ready, we collect the storage module and take it to our warehouse in the Sydney area where we store it securely.
  3. When you would like your goods to be returned, please call and book a return delivery. We will redeliver the module and leave it for you to unload or we can provide our fantastic Load4U service to do it all for you.
QHow soon can I get the service?
A

We provide our service from Monday – Friday. We are closed on weekends and public holidays and there is limited service over Christmas and New Year’s period.

We recommend you book in advance to avoid disappointment.

QHow can I pay for this service?
A

Under our payment terms we accept Master Card, Visa, American Express and Debit Card.

QDo you supply packing materials for storage?
A

Yes, we supply a range of packing materials to meet your needs, from mattress protectors to removal blankets, and of course boxes, packaging tape and wrapping paper. Visit our online box shop to see our full range of packing materials.

QHow much does storage cost?
A

The cost of your storage space will depend on two key factors:

  1. How much you need to store?
  2. How long you may need to store?

To assist with this please use our storage calculator. All you have to do is decide whether you want to enter your items individually or get a storage quote based on the size of your home. Or you can also arrange a visit from one of our consultants for a more accurate assessment. You will then be able to select a desired delivery date and proceed with your booking, which will be confirmed following a call from a member of our team.  

QWhen do I get charged for the storage service?
A

Storage You will be charged on the day of delivery of your trailer. The next payment which will be deducted from your credit card will occur on the 1st of each month in advance. Load4U Load4U will be charged after the service has occurred. There is a minimum of 1 hour packing service with the Load4U team, and for any post removal service you will be charged for additional usage of the Load4U in half hour blocks.

QAre my goods insured while in storage or in transit?
A

We offer an insurance policy at an additional cost which protects you against certain risks. For further information contact our Grace Self Storage customer service team.

QHow much parking space is required for the trailer?
A

The trailer is 4.4m long, 2.2m wide and 2.1m high. This approximately will take up two car spaces. It is recommended when booking to provide specific parking instructions for the driver when he arrives with the shell to your location.

QWhat size modules do you have?
A

Our mobile self storage modules can be used independently or in combination to cater for a wide range of requirements. We have three modular sizes to choose from, which are: 5 cubic metres This storage module is suitable for small furniture items or boxes. The dimensions are 2.4 m long 1.6 m wide and 1.2 m high. 10 cubic metres This storage module is suitable for the contents of a studio or one bedroom apartment. The dimensions are 2.4 m long 1.6 m wide and 2.3 m high. 20 cubic metres This storage module is suitable for the contents of a one or two bedroom apartment. The dimensions are 4.4 m long 2 m wide and 2 m high. You can determine how many modules you need and what size by using our storage calculator.

QHow long can I keep the module at my house?
A

That’s entirely up to you. Usually our customers find that one or two days is enough time to fully load their modules, but if you need more time then speak to one of our consultants when you book. We can accommodate your loading time frame when you place an order, however, it’s important to ensure that you have the parking space available for your storage module between the delivery and the pick up dates. Alternatively, if you’re taking advantage of our Load4U service, all you need to do is have your items packed when we arrive with the storage module. Our dedicated team will then load your belongings ready to remove the module on the same day. Simple!

QCan you help with removalists?
A

Absolutely. We offer a full packing and loading service managed by our experienced staff. Load4U is the perfect solution for those who don’t want to worry about moving boxes or carting furniture, particularly if you have bulky items that are difficult to handle. Before you sign up for the service, book a free home visit from a Grace team member who will be able to advise on the best storage solution for your belongings.

QDo you sell boxes?
A

Yes, we have an online shop where you can find a comprehensive range of packing materials to order as and when you need them. When you book a self storage module to be delivered from Grace Self Storage you will need to pack up your items ready for loading or we can assist with packing. Larger furniture such as sofas may be ok as they are, but smaller household items should be packed away in boxes. Whether you’re storing items for your business or looking to store excess household contents as you move home, travel or declutter, our shop provides all the packaging required, including mattress and furniture protectors.

QCan I access my goods when in store?
A

Yes, you can. Simply make an appointment with one of our advisors to visit our Sydney storage facility and access your goods at no charge. Call 1300 287 593 if you want to book an appointment to access your storage module.

QWhen are you open for access?
A

You can make an appointment to access your storage module during our warehouse operational hours which is between 7am – 4.30pm on weekdays (Monday-Friday). Simply call us between 7am – 5pm, (Monday to Friday) to make a booking.

QWhat areas do you cover?
A

We cover all areas of metropolitan Sydney. For a full list of the suburbs we serve (and a map) you can take a look at the Areas We Serve page. However, we are not limited to this list and we will gladly consider your storage needs outside of metropolitan Sydney. Please feel free to give us a call on 1300 287 593 to discuss. Our warehouse facility is located at Homebush near Sydney Olympic Park. Access is available at this location for you by appointment. Alternatively we can make arrangements to deliver your module back to your preferred location so that you can access your goods and then we can pick up and return the module to storage afterwards.

QCan I pick up my own storage module?
A

We offer a delivery and pick up service, but you can also collect and return your 5 cubic meter and 10 cubic meter storage modules from our Homebush warehouse using a loan trailer. However, you will require a suitable towing vehicle. If you would like to go ahead with this option, please call to speak with one of our consultants.